Troubleshooting

Download Fails or Returns Empty

• Make sure the provider's sign-in window completed a real login — the app reads the live session from that embedded window, not from your default browser.
• Some providers' servers are occasionally slow or return errors. If the app shows "servers are busy — retrying", wait for the retry to finish (it will keep going; large accounts take longer).
• If the sign-in window opens blank and never loads, close the app and launch it again — the app clears leftover browser processes on startup.
• Disconnect and reconnect (the provider's "Disconnect", then "Connect" again) to force a fresh login window.

SmartScreen Blocks the App

• See the SmartScreen Help guide.

Google Takeout Import Fails

• Ensure you downloaded the full ZIP from takeout.google.com.
• Extract the ZIP before importing—TotalRecalls reads the extracted folder.

Still Need Help?

Email [email protected].